Job Seekers: Current Positions

Work Type: REGULAR


Location: Melbourne

Advertiser: Waterford

Date Posted: 19/04/2012

Position Filled: No




Guest Services Agent

Our client, a prestigious boutique hotel in the heart of Melbourne, is searching for an experienced and passionate hotel professional to join their front office team.
The Company
This high-end hotel is an inspiring combination of modernness and culture.  The hotel prides itself in sharing local knowledge and creating unforgettable experiences for guests.
The Role
Core responsibilities include the following:
  • Checking in/checking out guests in a personalised efficient manner
  • Building relationships
  • Providing varied local tourist information
  • Making accommodation bookings
  • Telephone enquiries
  • Providing insight into the culture of the hotel
  • Liaising with internal departments ensuring guest needs are not only met but exceeded
  • Managing guest folios
  • Processing monetary transactions
The Candidate
To be successful in this position, candidates should possess the following:
  • A passion for providing exceptional guest service
  • Exceptional verbal and written communication skills
  • Excellent local knowledge
  • Team-player attitude
  • The ability to establish a rapport with a diverse range of people and build relationships
  • A minimum of 2 years in a hotel front office (ideally in a boutique hotel)
  • Impeccable personal presentation
  • The ability to work well under pressure
  • Outstanding time management skills
If you appreciate the finer things in life and have the experience, skills and passion to work at this unique property, we would love to hear from you.
Please note that due to the large number of applications we receive, only those that are short-listed will be contacted for an initial screening interview.  All applicants CVs will remain on our database to be considered for future positions.





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