Job Seekers: Current Positions

Work Type: REGULAR


Location: Melbourne

Advertiser: Waterford

Date Posted: 14/09/2012

Position Filled: Yes





Front Office Duty Manager - 4 Star CBD Hotel

Multinational Company
Good Career prospects
Friendly Team Environment
The Company
This 4 Star Global Hotel property  is well known for  its world class customer service and high standard accommodation. Positioned in the Melbourne CBD an opportunity exists for a Duty Manager to join their group.
The Role
Reporting to the Assistant Manager, you will be responsible for:
  • Managing guest services and day-to-day operations, ensuring quality and standards are met
  • Ensuring and providing the highest level of customer service
  • Supervising employees
  • Maintaining Front Office goals
  • Ensuring compliance with brand standards, policies and procedures
  • Supporting employees in handling and resolving guest complaints
  • Supervising cashiering procedures
  • Helping Management achieve financial goals
  • Conducting Night Audit shift as required
The Candidate
To be successful in this role, you will demonstrate the following:
  • Exceptional interpersonal communication skills - verbal and written
  • Excellent attention to detail
  • Previous experience working as Front Office Duty Manager is essential.
  • Solid customer service background
  • Strong leadership
  • A passion for providing exceptional customer service
  • The capacity to remain calm under pressure
  • Availability to work a rotating roster
If you have what it takes to fill this role, we would love to hear from you. Please forward your cover letter addressing the above criteria and a current resume using the APPLY NOW button below.
For a confidential discussion regarding this position, please contact Joseph or Jessica on 03 9510 6155.
All applications will be treated in the strictest confidence. Please note that due to the large number of applications we receive, only those that are short-listed will be contacted for an initial screening interview. All applicants CVs will remain on our database to be considered for future positions.
Waterford Recruitment
Proud to be a boutique agency offering a premium service, targeting excellence in the marketplace.






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